Refund Policy

We understand your concerns regarding buying online, hence we are transparent with our refund policies. Our Money-Back Guarantee policy is quite simple that ensures your satisfaction.

We provide guaranteed resolution for issues, queries related to your computer. We revel in customer satisfaction and believe in offering the highest service at all times. In the rare case that you are not satisfied or we could not perform in accordance to service specifications with the service you’ve purchased, you can get a full refund within 30 days of initial registration.

For all incident based plans, you will be eligible for refund when any of the following criterions are met:

  • If you are not happy with the level of Support provided, you are eligible for a 100% refund.
  • You have all the prerequisites, which were required to resolve the problem and the issue was not resolved until the time account was active.
  • The issue is out of scope for the particular plan.
  • 30 days have not passed after the issue was last worked upon by ETECH SUPPORT technician.

For subscription based plans, a full refund will be issued if we were not able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this ETech Support, at its sole discretion and on a case-by-case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer, in which retained portion of the subscription will represent the reasonable value of the services we provided.

For more information please visit our Terms & Conditions Page

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Disclaimer : E Tech Support is an independent provider of technical support for computer software, hardware and peripherals and not affiliated with any third party brand unless specified. The use of any third party trademarks, logos, or brand names is for informational purposes only, and does not imply an endorsement by Etech Support Limited or vice-versa or that such trademark owner has authorized Etech Support Limited to promote its products or services. Support service is also available on the website of the brand owners.



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Disclaimer : E Tech Support is an independent provider of technical support for computer software, hardware and peripherals and not affiliated with any third party brand unless specified. The use of any third party trademarks, logos, or brand names is for informational purposes only, and does not imply an endorsement by Etech Support Limited or vice-versa or that such trademark owner has authorized Etech Support Limited to promote its products or services. Support service is also available on the website of the brand owners.